Returns must be made within 90 days of the invoice date.

All materials must be returned in their original packaging and good condition. All materials must be returned in the same format of purchase. Ie. If a product is sold by the layer or full cubes, it must be returned in complete layers or cubes.

If material is stacked before being returned, mesh layers must be between stacked pieces for a return to be accepted.

All returns are subject to a 25% restocking fee.

There are no returns on any material that has been installed, cut, glued, damaged in any way (scratches/chips, etc.), discoloured or is not clean. (ie. Dirt, or gravel on top)

No returns on non-stocked, special order, or clearance items.

No returns on soil or aggregates once they have left the Dibbits yard.

No returns on imported stone including natural and porcelain steps, pavers, and coping.

Refunds will be processed and returned in the same method as the original payment.

All returns must be counted and approved by a yard team member, with a return slip completed in the yard. It is the responsibility of the purchaser to bring the return slip into the main office for a refund.

It is the responsibility of the purchaser to bring any product for return back to the Dibbits yard. If you require us to pick up the material, there is a pickup fee deducted from the credit.

For all return pickups, it is the responsibility of the purchaser to make sure all products are neatly stacked, cleaned up, and ready for pickup. It is at the discretion of the driver to take the material back. If it is found that any clean-up has to be done by our driver to make the material transportable, the material will be left on-site and a second pick-up fee will be charged.